Once your payment has been verified, we will process and ship your order within 3-5 working days. Orders made after 11AM will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
All local and international delivery fees will be automatically calculated based on the parcel’s weight/dimension and your shipping country during checkout.
It will take approximately 3 – 5 business days from the order shipped date, for local delivery (West Malaysia) and 5 – 7 business days for Sabah and Sarawak. For international orders, the delivery time frame is subjected to the courier service provider, country of destination as well as customs clearance. The estimated delivery time frame is between 7 – 10 business days.
In this instance, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 2 business days.
It may take up to 24 hours for our delivery partners to update the details of your parcel upon its pick-up. We appreciate your patience and you should expect your package to arrive within the estimated time frame. Kindly contact us at 019-915 6400 in the event where the tracking details are not updated for more than 24 hours and our team will investigate further.
In most cases, it is possible to change the address within the same day of making the order. Please contact us at 019-915 6400. We will try our best to assist on this matter. No changes can be made to the delivery details once the items are processed/shipped.
Our delivery partners will left a note at your doorstep if there’s no one around during the delivery. You may contact them directly to check the status of the parcel or to arrange a self-pickup at their facility.
In the case of a failed delivery, our customer service team will drop you an email to notify and advise further for a re-delivery arrangement. Additional charges on postage may be imposed for us to arrange a second delivery.
Yes, you may use your office address as your delivery destination. Be sure to provide us with your full name, department and building name/floor to ensure the delivery is made accurately.
1. You can search for a specific product by using the search bar. If you’re looking for a range of products, you can browse by category by clicking SHOP in the menu. Our latest items are located under the NEW ARRIVALS category and you can filter your search by size and color.
2. Once you have found the product that you desire, select your size and click on the ADD TO CART.
3. You can either click on the Continue Shopping or review the items in your cart by clicking on View Cart & Checkout.
4. If you’re happy with the items in your shopping bag, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.
In most cases, orders are automatically canceled if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly contact us at 0199156400.
You will receive an email confirmation on your purchase and be provided with an Order Number. The order will be processed within 2 business days upon payment verification, and an email with the tracking details will be sent once the order is successfully shipped. Your order status can be checked by logging into your Nur El Hikmah account.
Yes, you can request for change item but it will be subject to the discretion of our team. Kindly contact us at 0199156400 with the following details for us to process your request. We highly recommend that you review your order before proceeding to checkout.
In most cases, it is possible to change the address within the same day of making the order. Please contact us by email at salam@mahsyar.com. We will try our best to assist on this matter.
Orders are processed within 24 hours once the payment has been made. However, for orders placed on weekends and Public Holiday, they will be processed on the next working day.
In normal circumstances orders are expected to arrive within 3-5 working days after payment is cleared. For international orders, delivery time is depends on courier service and customs clearance.
We accept online transfer and CDM and more via our payment gateway service providers. A full list of payment method options will be displayed upon checking out.
We advise you to quickly reach out to our customer service team at contact us and we will investigate with our finance department. Please be sure to supply us with the below details in the email:
– Email address: – Contact Number: – Payment Transaction ID: – Date of Transaction:
note: Transaction ID can be obtained from the email notification sent by our payment gateway system upon successful transaction.
All credit card information are securely encrypted and stored with our gateway Billplz Sdn Bhd. Nur El Hikmah does not keep any information of card users at our end.
Yes, you can. Kindly submit a request to our customer service representative at salam@mahsyar.com and our agent will assist you in the process to return and refund. Please view our return policy on the type of items and conditions eligible for returns.
You will have a 7 day window from the date of purchase with the original receipt/invoice to return the item. Upon acceptance of the return request, all returned items will take up seven (7) to ten (10) working days to be processed by our team.
– Contact Number: – Payment Transaction ID: – Date of Transaction:
note: Transaction ID can be obtained from the email notification sent by our payment gateway system upon successful transaction.
